Frequently Asked Questions

What is your mission?
Arabellrides’ mission is to help accelerate the transition to sustainable transportation.  Arabellrides believes the faster the region rely less on fossil fuels and moves towards a cleaner future, the better for all of us.

What areas do you have licence for?
Glad you asked. We are permitted to start a trip from the following municipalities in Kamloops and TNRD (Thompson-Nicola Regional District) with a destination of anywhere in BC:

  • Ashcroft
  • Barriere
  • Cache Creek
  • Chase
  • Clearwater
  • Clinton
  • Kamloops
  • Logan Lake
  • Lytton
  • Merritt
  • Sun Peaks

Does your rate include GST/PST?
No.

Will a compulsory gratuity be added to my bill?
No. We thought about you when making this decision by keeping it simple. No 18% gratuity. As in Zero. Nil. Which means more money in your pocket. You can buy us coffee though. 🙂

Why don’t you charge compulsory gratuity?
Glad you asked. We want you to have the best experience. We want our drivers to give the best experience regardless of tips or not. Haven’t you being to a restaurant and it becomes an awkward conversation when you’re putting your card into the machine to pay? Yes, we are taking a stand by focusing on the best service with our cars and drivers.

You mean full refund within 365 days?
Yes. If for any reason you are not satisfied with the service we provided you, we will happily issue you a full refund within 365 days of the trip.

How do I make a booking?
Email book@arabellrides.ca. Or call (778) 257-8884.

Do you require prepayment?
Yes. Hourly rate requires minimum of 1 hour charge to your credit card to secure your booking.

What rates are you allowed to charge?
The limousine industry in British Columbia is regulated by the Passenger Transportation Board (PTB). According to PTB, and for a SUV, the minimum hourly rate is $90 and the maximum hourly rate is $160.

I have a special request for my trip.
Please let us know when you make a booking. You can also email book@arabellrides.ca.

Can I drink in the car?
According to BC, it is against the law to consume alcohol and cannabis inside a vehicle. See BC Liquor Frequently Asked Liquor Questions for your reference.

Can I smoke in the car?
No.

What kind of standards do your drivers have
Our drivers have their criminal record checked and must have a clean driving record verified via ICBC.

What if we need to stop for charging?
As we are all electric, we may require a quick charge of about 5 minutes or 25 minutes in some cases. You can use the washroom, grab a coffee or a bite to eat during the charging time. You will arrive at your destination refreshed.

What do use Arabellrides for?

  • Getting yourself and other to your destination without the hassle of driving.
  • To and from the airport.
  • You’re bored of charter buses.
  • You want to experience a quiet and eco-friendly travel.
  • You want to treat your significant other.
  • To treat a VIP coming to town.

What you don’t use Arabellrides for?

  • You want to get to your destination super fast. Our drivers drive to keep you safe.
  • You are not sure you will make the schedule time. There is $50 penalty for no-shows and cancellations. Otherwise, we offer full refunds for cancellations with at least 7 days notice.
  • You need a car to drive around for the city you are travelling to. Please contact Enterprise Rent-A-Car or Avis for that.

How long can you go for?
We can go as long as our licence allow. Our current car has a range of 350km on a single charge. Saying that, there a Tesla superchargers (or super-fast chargers) that distance is not an issue. Currently in BC, the superchargers available are in:

  • Golden
  • Hope
  • Kamloops
  • Kelowna
  • Merritt
  • Nanaimo
  • Revelstoke
  • Richmond
  • Squamish
  • Surrey
  • Tsawwassen
  • Vancouver – Burrard
  • Vancouver – Pacific Centre
  • Victoria
  • Whistler

There are more superchargers to come. If we need to stay overnight, there are other options charge called destination chargers. There are 129 (and growing) of those in BC as of March 2020.

Outside of Tesla superchargers and destination chargers, we also have Chademo adapter (think fast charger) that allow us to use public charging networks in BC. Some of the other charging networks include BC Hydro EV, ChargePoint, Flo, Greenlots (fast chargers) and Petro-Canada stations in BC.

Will I be safe in your cars?
Since we only use a Tesla, our Tesla Model X has the highest 5-star safest rating from National Highway Traffic Safety Administration (NHTSA). It is the only SUV to ever receive a 5-star rating in every category and sub-category from the U.S. NHTSA.

Tesla Model X also got the same 5-star top performance and score rating from European New Car Assessment Programme (Euro NCAP). Think we don’t have your back? Check it out for yourself here.